SALES AND SERVICE LEADERSHIP

Predict Revenue Driving Behaviors and Influence Outcomes

Imagine the productivity gains if your sales teams could predict which customers would convert and manage their time accordingly. As a sales leader, you will have insights at your fingertips to forecast, knowing who will convert or churn.

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Increase sales and build better outcomes.

Coach your team to win every interaction!

Many organizations are experiencing talent armageddon and rampant turnover in sales roles. People Intelligence and Persona Builder enable your new hires to be positioned for success and reduce productivity ramp-up time. Research shows that engaged and high-performing employees positively impact customer experience. Enable all your employees to be high-performing and delight your customer with improved service and experience.

Get the knowledge you need to make the most of every interaction.

Maximize your sales team’s strengths and minimize their challenges.

People Intelligence for Winning Interactions

Design Meaningful Customer Interactions in Real-Time!

Backed by the rigorously validated Big 5 Personality framework, better understand your customers' tendencies and how they will act and react in the future with a library of personality data. Leverage tips and guidance to engineer your winning interaction!

Know your customers and prospects like never before.

Actionable personality-based insights to build better relationships.

Arm your entire team with insights about the best ways to interact.

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We all make choices in different ways.

Your Decision-Making Approach solution provides guidance on approaching the customer during critical interactions. Anticipate your customers' thought tendencies and decision drivers to influence common objections, negotiate, and successfully convert customers.

See the Do’s and Don’ts to best connect with your prospect or customer.

Real-Time guidance or Post-Call follow up drives stronger connections.

Understand how to motivate buyers and drive deals forward.

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A playbook that gets at the heart of your customer and provides methods to efficiently communicate.

Prescriptive guidance via the Communication Playbook on style, type, and frequency you can use to fit your customers' preferences.

Connect with your customers the way they prefer.

Make your customers feel heard.

Build stronger relationships that connect.

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Put Your Customer's Experience at the Heart of Every Interaction.

Your customer experience wizard scores emotion and mindset of the customer at the beginning of the interaction and the end, delivering a clear indication of the impact of the interaction.

Real-time visibility into what directly drives Net-Promoter-Scores.

Did the satisfaction improve or decline?

Immediate, real-time coaching and corrective opportunities.

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Create custom personas

Define target and non-target behaviors that align to your high converting leads and non-converting leads. Then build target personas that find or surpress those contacts.

Refine resource allocation to the stronger leads

Enhance your forecasting to hit your revenue goals

Clear hiring/selection criteria to optimize agent/customer alignment

On-Call Communication Intelligence

Using our Personality Type, Decision-Making Apptoach, and Communication Playbook, you can give your sales teams actionable guidance and communication tactics for better interactions with customers and prospects.

How best to discuss your products, find out what motivates them, what type of buyer type they are, and how to best follow up after a call.

Candidate Role Fit / Talent Screening

Use Persona Match to screen out the candidates less likely to align to your ideal candidates. Quickly remove the applicants that don’t align to your desired personality and emotional types. Reduce the time it takes to get the right people into the roles you need to fill.

Create personas that allow you to identify the candidates that match to your team.

Remove the applicants that slow down your hiring process.

Decrease onboarding and ramp time for new hires

Using our People Intelligence can turn even the most junior sales team member into a QUOTA CRUSHER!

Either on the call or for post-call discovery and follow-up, our Communication Playbook, Personality Type, and Customer Experience tools provides both the agent and the manager ways to better understand your customers.

‘‘I’m Blown Away!”

See what we can do with just analyzing the voices you already have.

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