Monitor

How are employees’ and customers’ states of mind changing over time? How is that affecting your business? Monitor empowers you to react appropriately and communicate the right way at the right time.

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What is Monitor?

Voice is a biomarker that reflects a person’s changing emotions and well-being and predicts future behavior. Monitor watches these elements continually, giving you the People Intelligence that’s critical to growing your business, increasing sales, personalizing marketing, and creating better relationships.

Keep up with employees’ well-being and help them avoid burnout.

Understand customers’ behavioral tendencies and optimize communication.

Who Can Use Monitor?

Bring out the best in your teams.

How can you hold onto your strongest employees and inspire their best work? Personal wellbeing matters, but even they don’t always know or mention their challenges. Monitor picks up early signals of anxiety, depression, and fatigue, empowering you to be proactive now instead of reactive later.

Recognize the traits that can make individuals and teams perform better.

Find behavioral cues that provide actionable insight.

Understand and monitor employee wellness to reduce burnout and churn.

Optimize communication. Increase sales.

Understand buyers’ behavioral tendencies over time so you can shape an appropriate communication style and say the right thing at the right moment. And know your sales team’s personality traits and emotions so you can better support their success in the long run.

Supercharge your people intelligence by tracking specific behavioral tendencies in prospects.

Communicate more effectively based on their personality traits and emotional states.

Identify behaviors in sales team members that can detract from high performing tendencies.

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Maximize returns.

Get early insight into the behaviors that trigger late payments and defaults so you can maximize returns. Monitor lets you continually assess a borrower’s risk stratification based on the behavioral tendencies that drive their stability and willingness to repay.

Identify and set a range of the traits and emotions that reflect a stable borrower.

Use vocal check-ins to see if those remain within a stable range for on-time payment.

Get alerts when a specific behavior falls outside of range so you can take corrective action before a late payment or default.

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Refine your People Intelligence.

Tune into changes in people’s personality and emotions that can predict the way they’ll act and react. Use what you discover to offer the support they need and promote positive outcomes.

Freight companies: Identify changes in an operator’s stability and intervene early to mitigate risk.

Health practitioners and organizations: Support the early detection of mental health and wellness issues—from stress and depression to autism and ADHD—in a non-invasive way.

Educators: Add a new layer to your assessment of behavioral, educational, and developmental challenges in children and adults.

How Does Monitor Work?

Choose the behavioral cues that impact the individual or affect how they act and react specifically to your use case.

Give each attribute a range that portrays an ‘ideal’, ‘normal’ or ‘acceptable’ state of self.

Vocal check-ins are completed by the individual, supplying current voice-data to evaluate their current emotional state and mindset.

Monitor identifies behaviors that are outside of the ‘normal/ideal/acceptable’ state of self and delivers alerts (in application, email, and text).

Build a Persona

Let VoiceSignals identify meaningful behavioral tendencies in the conversations already happening or use our Persona Builder to select the traits and emotions that impact your specific application.

Set a range criterion for each behavioral tendency that’s important to monitor.

Vocal check-ins are brief speech samples or conversations over time, each one generating the most current voice-data to use for behavior monitoring.

Receive alerts

Get alerts when a specific behavior falls in or outside of the range to take the necessary steps to address or correct. Identifying changes in behavioral tendencies give cues to intent to optimize timing and communication. Alerts can be sent either through email, SMS, or text.