Interact Better, During and After The Call
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Customer Experience
Basic and Complex Emotions
The People Intelligence Platform© provides real-time updates on a speaker's emotional state and mindset. The eight basic human emotions, mindsets, and varying intensities are immediately reported in the platform's interface when heard in a speaker's voice.
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Current Mindset
Your current mindset is a set of beliefs that shape how you make sense of the world and yourself. It influences how you think, feel, and behave in any given situation. Understanding mindset allows you to relate and empathize with the individual during or after a call. Follow up with sense of compassion, was there low optimism, create a sense of urgency or provide facts that relate to the disucssion.
High and Low Personality Traits
See what traits are strongest in your converting and non-converting prospects. Look for personality similarities in agents and customers that improve relationship building. All of the information is uncovered in seconds using just the voices.
30 Unique Behavioral Tendencies
Our personality analysis allows organizations of all sizes to view a full personality assessment of their prospects, current customers, and even employees to align business goals and predict future outcomes.
Simple Integrations. Flexible API’s.
No matter the size of your organization, we have solutions that can work with your CRM, telephony system, dialer, and video conferencing apps. We have developed a solution that gives you easy integrations not to add noise to your already extensive technology stack.
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