How can you retain your most valuable customers and maintain work engagement among your employees? Hidden signs of customer dissatisfaction and employee burnout, among many other states of mind, can be detected by the Moderate solution, which empowers you to be proactive now instead of reactive later.
Understand buyers’ behavioral tendencies over time—so you can shape an appropriate communication style and plan to say the right thing at just the right time.
Get early insight into the behaviors that trigger late payments and defaults so you can maximize returns. Moderate the conversation and find ways to better understand the customers more likely to default or pay back.
Tune into changes in people’s personality and emotions that can predict the way they’ll act and react. Use what you discover to offer the support they need and promote positive outcomes.
Connect VoiceSignals to your existing phone system to start improving your conversations in real time.
Understand and react to changing behavioral cues and emotional states over the course of a given interaction.
Review voice image analysis for insights into what triggered a change in a person’s state of mind.
Identify what traits or emotions are similar between the people being assessed and create blueprints establishing what to look for in future voices.
After the conversation is over, use what you discovered to support people appropriately and promote positive outcomes.